Refund & Cancellations Policy for Surgent MENA Exam Review Business Lines:
Including Surgent EA Review, Surgent CMA Review, Surgent CIA Review, Surgent CISA Review
We’re confident that A.S.A.P. Technology is the best way to prepare for professional credentialing exams, helping you pass the first time, faster. If you are unhappy with your product, we welcome you to reach out to us at training@surgentmena.com. We may be able to help you with study strategies, tips on how to best leverage our software, or other suggestions that could improve your study experience. If you’re still now sure if we’re the right fit for you, we’ll gladly refund your course fees as follows
Refunds must be requested within 10 days of order placement date. Refunds will not be issued if cancellation is made after 10 days. To qualify, students must not have used any practice exams, 1-on-1 coaching sessions, or accessed any Surgent CPE courses that came with their review course, including Ethics for Tax Professionals and Excel for Accounting and Finance Professionals.
If the course came with printed textbooks and/or flashcards, a cancellation fee will apply, and students may keep the printed textbooks and flashcards. The following courses are subject to a cancellation fee of $150*:
Surgent CMA Review Ultimate Pass
Surgent EA Review Ultimate Pass
*This cancellation fee may increase to include the cost of any promotional gifts recieved with purchase (such as gift cards).
To intiate a return or if you have any questions, please contact Surgent’s Customer Success team at training@surgentmena.com
Surgent CPA Review Refund Policy
We’re confident that we can help you pass all four sections of the CPA Exam the first time — and we want you to be just as confident. If you’re not, we welcome you to reach out to us at training@surgentmena.com. We may be able to help you with study strategies, tips on how to best leverage our adaptive technology, or other suggestions that could make the difference for you. If you’re still not sure we’re the right fit for you, we’ll gladly refund your course fees, as follows:
For the Essential Pass package, students may cancel and receive a refund of all charges within 10 days of the order placement date. To qualify, a student must not have completed any practice exams.
For the Premier Pass package, students may cancel and receive a refund of all charges less a cancellation fee of $300 within 10 days of the order placement date. Cancellation fee may increase to include the cost of any promotional gifts received with purchase (such as gift cards). To qualify, a student must not have completed any practice exams or used any coaching sessions. Students may keep the printed textbooks and flashcards.
For the Ultimate Pass package, students may cancel and receive a refund of all charges less a cancellation fee of $300 within 10 days of the order placement date. A cancellation fee may increase to include the cost of any promotional gifts received with purchase (such as gift cards). To qualify, a student must not have completed any practice exams, used any coaching sessions, or accessed the Excel® for Accounting and Finance Professionals on-demand course. Students may keep the printed textbooks and flashcards.
For all courses, Surgent MENA must be notified of cancellation via email within 10 days of the order placement date. No refunds will be issued if cancellation is made after 10 days.
